I visited Mumbai after almost two years. My once favorite city. It trumps other cities despite of having poor infrastructure because I always found people more cooperating and civil. Today it is reduced to hour long traffic jams, polluted air and unimaginable congestion. The city which never sleeps and feeds its last mile is burgeoning with poor urban planning, corruption and greed. Following is the welcome I received at the international airport itself.
Almost an hour after the flight had landed, people started leaving with their bags. Many will wonder why such a long time in getting the bags but that's an entirely different problem. There are unnecessary hires. Two-three gates and guards, who just check your disembarkation slip and everyone posted there wants to make their presence felt.
Well, after getting the bags everyone has to proceed towards the scanner. Everyone. Isn't that idiotic? Anyways. I was carrying some electronics, which I will list here to rationalize and even leave space for rebuking my claims. But I inquired from even custom officers it's a case of someone trying to extort money aka corruption
O: What's the price for this?
M: Umm.. not sure. May be 700
O: And the laptops. You know by law you are not allowed to carry more than two?
M: They are not for import. They are in use and I will carry them back with me
O: This monitor. How much?
M: May be 200
O: By law you can only import Rs. 25k worth of items. You are certainly crossing that limit
M: I am not importing anything. These items are for personal use and will be taken back
O: {Goes into parrot mode}
M: {Tired after a long flight and unnecessary delays}
O: You will have to pay penalty of 4000 Rs (~S$100)
M: You want me to pay $100 for a $200 monitor? I carry it all the time and it's not for import
O: Others' who's didn't stopped you must be crazy
He was counting duty as
Two laptops free.
iPad + Monitor = Some 10k over 25k allowed
I could have argued why not count that iPad + laptop as free and add netbook to the 25k but was too tired.
Well, so I asked him to keep the monitor as I had to go back in four days. He involved his superior, five other people. After consulting, after telling me that it's not a big sum for you and you should pay it and after much more disgruntlement my monitor was detained.
Now the rules, clearly says that duties are to be charged on packed, sell-able goods. Since I am no custom expert, I verified this with other custom officials.
So, I reached to the airport almost three hours before departure as I was told customs are slow. Also, the whole process makes no sense at all and only exists so some super lazy and corrupt people can have a job; who otherwise won't even get work as a window cleaner. This is how it went
The young officer does gives me lots of hope. He is well aware of the mismanagement and corruption flowing around. But feels helpless in his current position. But being aware of the problem puts us on the trajectory to solve it.
Almost an hour after the flight had landed, people started leaving with their bags. Many will wonder why such a long time in getting the bags but that's an entirely different problem. There are unnecessary hires. Two-three gates and guards, who just check your disembarkation slip and everyone posted there wants to make their presence felt.
Well, after getting the bags everyone has to proceed towards the scanner. Everyone. Isn't that idiotic? Anyways. I was carrying some electronics, which I will list here to rationalize and even leave space for rebuking my claims. But I inquired from even custom officers it's a case of someone trying to extort money aka corruption
- A laptop. Bought overseas and almost a year old
- A netbook. Bought in India and quite old
- An iPad. Bought overseas. Tax paid and is in use
- A monitor. Bought overseas. Tax paid and is in use
O: What's the price for this?
M: Umm.. not sure. May be 700
O: And the laptops. You know by law you are not allowed to carry more than two?
M: They are not for import. They are in use and I will carry them back with me
O: This monitor. How much?
M: May be 200
O: By law you can only import Rs. 25k worth of items. You are certainly crossing that limit
M: I am not importing anything. These items are for personal use and will be taken back
O: {Goes into parrot mode}
M: {Tired after a long flight and unnecessary delays}
O: You will have to pay penalty of 4000 Rs (~S$100)
M: You want me to pay $100 for a $200 monitor? I carry it all the time and it's not for import
O: Others' who's didn't stopped you must be crazy
He was counting duty as
Two laptops free.
iPad + Monitor = Some 10k over 25k allowed
I could have argued why not count that iPad + laptop as free and add netbook to the 25k but was too tired.
Well, so I asked him to keep the monitor as I had to go back in four days. He involved his superior, five other people. After consulting, after telling me that it's not a big sum for you and you should pay it and after much more disgruntlement my monitor was detained.
Now the rules, clearly says that duties are to be charged on packed, sell-able goods. Since I am no custom expert, I verified this with other custom officials.
- After all these I got out of the airport in almost three hours after my flight landed
- My work suffered
- And the feeling of frustration crept in. Feeling when you know that you are right but reason is falling on deaf ears
So, I reached to the airport almost three hours before departure as I was told customs are slow. Also, the whole process makes no sense at all and only exists so some super lazy and corrupt people can have a job; who otherwise won't even get work as a window cleaner. This is how it went
- I approached the airline staff that some of my stuff is detained and I need their help in going to customs area
- Airline staff was really helpful (you guessed it, it wasn't Air India). And one guy walked me to custom area
- Before that we filled two registers. Spoke with three guards and waited unnecessarily
- After we reached to a box manned by a lady officer, who was really courteous and helpful. She guided us towards another floor
- So well, custom inconveniently have this room behind the immigration. How are you suppose to take care of belonging which are to be given in check-ins? Anyways
- Some more red tape and people just to make your life tough
- We reached to the box of some custom officer who's facial expression suggested that he is constipated since years
- After giving some rebukes to airline staff and unnecessarily questioning me, he asked a young officer to take me to that items detention room and help me get the monitor
- Well after some paper work, I had my monitor back
The young officer does gives me lots of hope. He is well aware of the mismanagement and corruption flowing around. But feels helpless in his current position. But being aware of the problem puts us on the trajectory to solve it.